Privacy Policy

What we collect

If you send messages

• Your email address — for receipts, confirmations, and sign-in.
• Your orders and plans: which tone, which frequency, which recipient, and when.
• A Stripe customer ID and subscription IDs. We never see or store your card number, expiry, or CVC — those go directly to Stripe.

If you receive messages

• Your email address.
• A first name, only if the sender supplied one.
• A log of which messages were sent to you and when, so we don't repeat one and so we can answer support questions.
• An opt-out token, so the unsubscribe link works.

That's it. No tracking pixels in the messages, no open or click tracking, no profile building, no ad networks.

Anonymity works in one direction only

We know who sent what — we have to, in order to bill and to handle abuse reports. The recipient never learns the sender's identity from us. We do not reveal it on request, and the emails contain nothing that would identify the sender.

The one exception is a valid legal order, or a credible report that the service is being used to harass someone. We will comply with the law.

What we don't do

• We do not sell, rent, or share personal data with advertisers.
• We do not use recipient addresses for marketing. The only mail an address receives is the messages that were paid for.
• We do not add anyone to a mailing list.

Who processes data for us

• Stripe — payments, subscriptions, and billing portal.
• Resend — email delivery.
• Vercel — hosting and scheduled jobs.
• Our database host — Postgres, storing everything described above.

Each is bound by its own data processing terms. Data may be processed in the United States and the EU.

How long we keep things

• Order and payment records: seven years, because tax law requires it.
• Delivery logs: two years, then deleted.
• Opted-out addresses: kept indefinitely in a suppression list. This is deliberate — it is the only way to guarantee we never send to that address again.

Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to processing. Email hello@moadvice.com and we'll action it within 30 days.

Recipients: the fastest route is the opt-out link at the bottom of any message. Emailing us works too, and we'll confirm when it's done.

Cookies

One cookie, used to keep you signed in to the sender dashboard. It's set only after you use a sign-in link, and it expires. No analytics cookies, no third-party trackers, nothing to consent to.

Children

The service is not intended for anyone under 16. If we learn we hold data about a child, we delete it.

Contact

hello@moadvice.com

Note for whoever operates this site: add your legal entity, registered address, and — if you have EU or UK users — your data controller details and lawful basis for processing. Have this reviewed before launch.